Providing safe and comfortable facilities and services

To further improve safety on the station platform, we installed platform doors on Platform 4 at Nakamozu Station, and they began operating in March 2024.

The platform screen doors have a double-sliding door structure and can be used for different door positions. In addition, with the aim of improving customer safety, the system has a function that detects when a customer's body or belongings are caught during the closing of the platform doors and opens the doors to prevent entrapment, as well as a function that uses 3D sensors to detect any customers remaining in the space between the platform doors and the train doors. In FY2024, the platform doors on Platform 3 at Nakamozu Station are scheduled to begin operation. After FY2025, we will also promote the installation of platform doors to other stations, taking into account the number of passengers getting on and off the train and the congestion on the platforms during rush hour.

A railroad crossing is a location where a road intersects a railroad track, posing a risk that pedestrians may not be able to cross in time and could be struck by a train. In addition, when a railroad crossing accident occurs, it can cause train cancellations and delays, which affect many customers.

For this reason, our company introduced surveillance cameras at all railroad crossings in FY2019 with the aim of restoring operations quickly in the event of an accident. From March 2024, in order to further improve the safety of railroad crossings, a new AI-based railroad crossing abnormality detection system using surveillance cameras has been introduced on a trial basis at the Nakamozu No. 2 railroad crossing. By introducing this system, it is hoped that accidents at railroad crossings can be prevented. At present, we are conducting tests to confirm the detection performance for pedestrians left behind at railroad crossings and to check the system's compatibility with special signal lights that notify approaching trains to stop.

From now on, we will continue to study the system with the aim of starting actual operation in FY2024 or later.

In June 2023, we introduced onboard security cameras in commuter trains to improve onboard security and prevent crimes so that passengers can use trains more safely.

In principle, a total of four cameras per car are installed above the doors. In addition, stickers are placed near camera installations to inform customers.

We are currently installing onboard security cameras to improve security and prevent crime on trains. By the end of FY2024, we expect to have completed the installation of such cameras in one-third (232 cars) of the 698 cars (including cable cars) we own, and we aim to have the cameras operational in all cars by the end of FY2028.