Privacy Policy
Nankai Electric Railway Co., Ltd.
(Head Office) 5-1-60 Namba, Chuo-ku, Osaka, Japan
Zip Code 542-8503
(Headquarters Office) 2-1-41 Shikitsu-higashi, Naniwa-ku, Osaka, Japan
Zip Code 556-8503
Nobuyuki Okajima, President
1. Approach to "protection of personal information"
Nankai Electric Railway Co., Ltd. (hereinafter referred to as the "Company") considers that the protection of personal information is an important duty, and therefore has established this Privacy Policy.
For the purpose of smoothly performing the Company's business, we collect and use the personal information of our customers, business partners and other persons such as their name, address, telephone number and email address (hereinafter referred to as "Personal Information").
In order to protect such Personal Information, the Company will conduct business activities based on the following guidelines:
We will appropriately handle the Personal Information in compliance with the Act on the Protection of Personal Information and other applicable laws and ordinances as well as the matters we are required to observe pursuant to the Guidelines for the Act on the Protection of Personal Information (Volume on General Rules) and other guidelines established by the government.
We will obtain the Personal Information by lawful and appropriate means and use it properly.
We will clarify and appropriately manage the Personal Information management system.
We will clarify the procedures for handling the Personal Information and fully inform our employees of the procedures.
We will manage and supervise outsourcing providers to ensure that they handle the Personal Information appropriately.
When collecting your Personal Information, we will specify and notify or publicly announce the purpose of use, and handle the Personal Information in accordance with such purpose of use.
You or your agent may make a request to our prescribed contact for disclosure, correction, deletion or suspension of use of Personal Information held by the Company, and such requests will be handled in accordance with laws and ordinances.
2. Matters related to security control measures
The Company will implement necessary and appropriate security control measures to prevent any leakage, loss, damage, etc. of the personal data handled by the Company and manage such personal data. The Company will also perform necessary and appropriate supervision of employees and outsourcing providers who handle the personal data.
Security control measures for personal data are provided for in detail in the Personal Information Handling Rules and other internal rules. The content thereof is mainly as follows:
Establishment of the basic policy
In order to ensure the proper handling of personal data, we establish the basic policy with regard to "compliance with applicable laws, ordinances, guidelines, etc.," "matters related to security control measures," "contact for inquiries and complaints" and other matters.
Development of disciplines for the handling of personal data
We establish the Personal Information Handling Rules with regard to the method of handling, responsible persons and persons in charge, their duties and other matters for each stage such as acquisition, use, storage, provision, deletion and disposal, thereby developing disciplines for the handling of personal data.
Organizational security control measures
・ We appoint the administrator of the handling of personal data and develop an organizational framework to implement security control measures. We also clarify the employees who should handle the personal data, their roles and the scope of personal data handled by them and develop a system to report to the administrator on any fact or sign of a breach of the Act on the Protection of Personal Information or the Personal Information Handling Rules.
・ We regularly perform self-inspection and audit by another department, etc. on the status of handling of personal data.
Personnel security control measures
・ We regularly provide our employees with training on the matters to be noted for the handling of personal data.
・ The Rules of Employment provide for the matters related to the confidentiality of personal data.
Physical security control measures
・ In the area where the personal data are handled, we control the employees' entry to and exit from the area and implement measures to prevent unauthorized persons' access, etc. to the personal data.
・ We manage the personal data to prevent any theft, loss, etc. of devices, electronic media, documents and other articles used for the handling of personal data. When carrying such devices, electronic media or other articles, we implement measures to prevent any information leakage, etc.
Technical security control measures
・ We limit the information systems and devices that are used to access the personal information database, etc. and also limit the employees who are allowed to use such information systems and devices.
・ We have introduced a system to protect the information systems and devices used to handle the personal data from unauthorized access by external parties or unauthorized software.
Understanding external environment
・ When handling the personal data in a foreign country, we ascertain the personal information protection system of that foreign country and other matters and implement necessary and appropriate measures for security control of the personal data.
3. Purpose of use
The Company will use your acquired Personal Information for the following purposes and will not use it for any other purpose unless your consent is obtained or such use is permitted under laws and ordinances.
We may individually give public notice on, or notify you of, other purposes of use in addition to the purposes specified in this basic policy.
4. Disclosure and provision to third parties
The Company will not disclose or provide your Personal Information to any third party unless such disclosure or provision is specified in "3. Purpose of use" or falls under any of the following items:
Where your consent is obtained.
Where the disclosure or provision is required under laws and ordinances.
Where the disclosure or provision is necessary to protect the life, body or property of a person, and it is difficult to obtain your consent.
Where the disclosure or provision is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain your consent.
Where we are required to cooperate in the performance by government agencies or local public bodies or persons entrusted by them of their duties stipulated in laws and ordinances, and the acquisition of your consent may obstruct the performance of such duties.
Where the third party receiving the Personal Information is an academic research institute, etc. and needs to handle the relevant personal data for academic research purposes (including cases where the purposes of use of the personal data includes academic research and excluding cases where such use may unfairly infringe the rights and interests of an individual).
5. Disclosure
Upon a request for the disclosure of your Personal Information held by the Company, we will confirm that the person requesting the disclosure is you or your agent and answer to the request within a reasonable period and scope pursuant to laws and ordinances.
6. Correction, addition or deletion
Upon a request for a correction, addition or deletion to your Personal Information held by the Company, we will confirm that the person requesting the correction, addition or deletion is you or your agent and, if the information is incorrect, will make a correction, addition or deletion to the information within a reasonable period and scope pursuant to laws and ordinances.
7. Suspension of use and deletion
Upon a request for suspension of use or deletion of your Personal Information held by the Company, we will confirm that the person requesting the suspension of use or deletion is you or your agent and suspend the use of or delete the information within a reasonable period and scope pursuant to laws and ordinances.
Please note that after the suspension of use or deletion of the above information, etc. in whole or in part, we may have difficulty in providing the services you use.
We may be unable to meet your request for the suspension of use or deletion, if the information is held by the Company pursuant to applicable laws and ordinances.
8. Receipt of requests for disclosure, etc. and contact for inquiries
We will receive requests for the disclosure, etc. of Personal Information held by the Company (under 5, 6 and 7 above) by the method specified below.
Please understand that we may be unable to meet your request, if it is made by any method other than the method of receipt specified below.
Method of receipt
To make a request for disclosure, etc., you are required to submit a request form as prescribed by the Company. In this case, please inquire at the following contact by telephone.
Upon your inquiry, we will inform you of the detailed procedures for the receipt of a request. We will confirm that the person making the request is you or your agent by the method specified below and answer to the request by sending a document to your address (including a case where the request is made by your agent; however, if a request is made by your statutory agent, the document will be sent to the address of the statutory agent shown in the statutory agent's identify verification document).
We will charge you a fee of 500 yen as actual expenses for a disclosure request.
<Contact>
Railway business
Department
Planning & Management Department, Railway Business Division, Public Transportation Group
Address
2-1-41 Shikitsu-higashi, Naniwa-ku, Osaka, Japan
Zip Code
556-8503
Telephone
+81-6-6644-7161
Business hours
9:00 to 17:50 on weekdays (excluding periods from May 1 to May 2 and from Dec. 30 to Jan. 4)
Real estate business
Housing and real estate rental business
Department
Real Estate Management Department, Real Estate Business Division, Community Development Group
Address
2-1-41 Shikitsu-higashi, Naniwa-ku, Osaka, Japan
Zip Code
556-8503
Telephone
+81-6-6644-7158
Business hours
9:00 to 17:00 on weekdays (excluding periods from May 1 to May 2 and from Dec. 30 to Jan. 4)
Shopping center business
Namba City, Namba Parks, Izumiotsu CITY, PLATPLAT and Namba EKIKAN
Department
Shopping Center Management Department, Real Estate Business Division, Community Development Group
Address
2-10-70 Nambanaka, Naniwa-ku, Osaka, Japan
Zip Code
556-0011
Telephone
+81-6-6644-7128
Business hours
10:00 to 18:50 on weekdays (excluding periods from May 1 to May 2 and from Dec. 30 to Jan. 4)
Izumigaoka HIROBA Shops & Restaurants
Department
Izumigaoka HIROBA Shops & Restaurants Nankai Office
Address
1-2-1 Chayamadai, Minami-ku, Sakai-shi, Osaka, Japan
Zip Code
590-0115
Telephone
+81-072-291-3961
Business hours
9:45 to 17:30 on weekdays (excluding Saturdays, Sundays and public holidays)
Minapita card business
Department
Minapita Card Administration Office
Address
2-1-41 Shikitsu-higashi, Naniwa-ku, Osaka, Japan
Zip Code
556-8503
Telephone
+81-6-6644-7240
Business hours
9:00 to 17:50 on weekdays (excluding periods from May 1 to May 2 and from Dec. 30 to Jan. 4)
Other
Department
General Affairs and Public Relations Department, General Administration & Human Resources Group
Address
2-1-41 Shikitsu-higashi, Naniwa-ku, Osaka, Japan
Zip Code
556-8503
Telephone
+81-6-6644-7121 (Representative)
Business hours
9:00 to 17:50 on weekdays (excluding periods from May 1 to May 2 and from Dec. 30 to Jan. 4)
<Identity verification of you or your agent>
When you make a request, we will verify your identity by the following methods:
Verification based on the Personal Information already managed by the Company such as name, address and telephone number
Verification based on the individual number card, driver's license, passport, basic resident register card, health insurance card, certificate of seal-impression and other evidential documents
When your agent makes a request, we will confirm that the person making the request is your agent by checking the power of attorney and the certificate of seal-impression affixed to the power of attorney, calling you by telephone and by other means.
9. Other
Access logs
The access logs collected by the Company on its website may be used in statistical analysis for the operation and management of servers or when an incident occurs. If any incident occurs, we may provide the access logs to the police and other public agencies pursuant to the Act on Prohibition of Unauthorized Computer Access and other security-related laws.
Use of and registration with private credit bureaus
The Company may exchange the Personal Information with private credit bureaus for the purpose of making appropriate credit decisions, etc. when providing services related to member registration.
Cookies
The Company uses cookies for some pages in order to improve the services provided to customers and distribute the advertisement of the Company's products.
A "cookie" is a mechanism that stores the usage history and inputted data that are transmitted and received between your browser and a server when you use a website, excluding Personal Information. You may accept or refuse cookies in your browser settings.
The Company may store and refer to "cookies" through a third party to which the Company outsources the distribution of advertisements.
Acquisition of location information
Smartphone applications, etc. provided by the Company (hereinafter referred to as "Applications, etc.") collect the location information of users with the consent of users. If you do not want to provide your location information to Applications, etc., you may refuse to provide the location information. The location information of users acquired by the Company will be used for the following purposes
(1) Nankai App transmits its information by push notification.
Nankai App also transmits the location information of users in the background, and such information is used to improve the accuracy of distribution of information and analyze the trend of use of the application. The location information is transmitted as statistical information that does not identify specific individuals in a form that is not linked to the Personal Information of users.
(2) When using the seat offer assistance function of Nankai App, a user who wants a seat to be offered uses the location information to transmit, using iBeacon, his/her request for such offer to other users of Nankai App who are near the location.
The location information is transmitted as statistical information that does not identify specific individuals in a form that is not linked to the Personal Information of users.
(3) The Company participates in the Kansai Regional Flow Analysis Consortium that observes and analyzes the movement of people in a wide region utilizing the data obtained from Wi-Fi/Bluetooth packet sensors for the purpose of solving social issues. For details, please check the following website.
10. Contact for inquiries and complaints
The contact for inquiries and complaints about the handling of personal data held by the Company is as specified in 8 above.
Date of establishment: April 1, 2022
Date of revision: April 1, 2023
