Further seek safety, security, and satisfaction
Initiative guidelines
Recognizing that safety and security are the foundation of our business, we will strive to improve customer satisfaction by implementing measures to meet stakeholder expectations, such as systematically investing in safety and providing safety education and BCP training. We will also continue to systematically respond to natural disasters, which are expected to become more severe in the future.
KPI
| Zero culpable accidents in railway operations * *Due to railway accidents, transport disruptions (limited to delays or suspensions of service of 3 hours or more), incidents, etc. for which the company is responsible |
| Complete 100% of station toilet renovations at stations scheduled for renovation * (FY2027) *Excluding 3 stations in the joint section |
| Install in-car security cameras in all vehicles (by fiscal 2028) |
| Customer Satisfaction * will continue to exceed the previous fiscal year *Definition until fiscal 2023: Customer satisfaction index used *Definition from FY2024 onwards: Service quality score will be used |
Thorough safety in all our businesses, including railway operations
Specific Initiatives:Conducting comprehensive accident recovery training every year
Specific Initiatives
Conducting comprehensive accident recovery training every year
Every year, we conduct a comprehensive accident recovery drill, simulating a large-scale accident or disaster. This drill involves all departments participating in activities such as rescuing injured customers, guiding customers to safety, and repairing damaged areas.
Furthermore, employees from departments other than the railway division also participated in the evacuation drill to confirm emergency passenger evacuation procedures.
For other safety initiatives and information on our safety management system, please refer to our safety report.
Preparing for natural disasters such as climate change risks
Specific initiatives: Measures against heavy rain disasters through slope reinforcement work.
Specific initiatives
Heavy rain disaster countermeasures through slope stabilization work.
In light of the increasing severity of heavy rain disasters in recent years, we are implementing slope stabilization work as needed to ensure safe and secure rail transport.
By analyzing trends from past disasters, we identify slopes at risk of damage. Furthermore, by strengthening preventative measures before disasters occur through optimal construction methods that take into account topography and weather conditions, we strive to improve transportation stability and regional safety.
In fiscal year 2025, stabilization work was completed on the slopes between Kawachinagano Station and Mikkaichicho Station Koya Line. We will continue to contribute to ensuring safe and secure rail transport.
Providing safe and comfortable facilities and services
Specific initiatives:Installing in-car security cameras in all vehicles
Specific Initiatives
In-car security cameras installed in all vehicles
To ensure greater safety and security for passengers, we introduced in-car security cameras on commuter trains in June 2023 to improve onboard security and deter crime. Each car is equipped with a total of four cameras, installed above the doors. Stickers have also been placed near the camera locations to inform passengers. Installation will be completed on 412 cars by fiscal year 2025, and we aim to begin operation on all trains, including express trains and Koyasan Cable Car, by the end of fiscal year 2028.
Improving customer satisfaction through customer-oriented approach
Specific initiative:Implementation of the "Nankai Hospitality Contest"
Specific initiatives
Implementation of the "Nankai Hospitality Contest"
We held the "Nankai Hospitality Contest," where participants competed by role-playing daily tasks, such as supporting customers who require assistance. This contest was held with the aim of improving the hospitality skills and motivation of railway staff, and in fiscal year 2025, in addition to railway staff, employees of group companies such as Nankai Bus and Hankai Electric Railway also participated. We will continue these efforts to remain a NANKAI Group that our customers choose.
