FAQ

Yes, free Wi-Fi (Osaka Free Wi-Fi) is available on board. There may be areas along the route where it may be difficult to connect to the Wi-Fi depending on network conditions.

Restrooms are available in Rest & Relax Seat (Car 1) and in Lobby Lounge (Car 3). One universal, gender-free restroom and one men's restroom can be found in Rest & Relax Seat (Car 1). One gender-free restroom and one women's restroom can be found in Lobby Lounge (Car 3).

Announcements will be provided about sights along the route and scenery from the train windows.

Smoking is prohibited in all stations and on all trains. There are no designated smoking areas in stations or on board. We also ask that passengers refrain from using heated tobacco products and electronic cigarettes out of consideration for other passengers and to avoid inconveniencing fellow passengers.

Passengers can purchase original goods, light refreshments, and drinks in the Lobby Lounge (Car 3).

Yes, commemorative boarding passes are available. Your commemorative boarding pass can be stamped with a commemorative stamp.

You can purchase light refreshments, alcoholic beverages, soft drinks, and souvenirs in the Lobby Lounge (Car 3). For more details, please see the "SERVICE" page. You can pay in cash, by credit card, and with a QR code.

Operating hours vary depending on the train. Opening and closing times for sales will be announced on board, so please check during your journey.

Tickets are not sold at stations. You can purchase tickets through GRAN TENKU’s dedicated website or by booking a travel plan through a travel agency. Additionally, Rest & Relax Seat (Car 1) and Scenic View Seat (Car 2) reservations for same-day service can only be made at Namba Station’s 2F Service Center, Gokurakubashi Station, and Koyasan Station. After you have completed the reservation process, please pay the limited express surcharge on board the train. There are no additional charges for purchases made on board the train.

Tickets go on sale at midnight, 30 days prior to your travel date (including the day of travel). Please note that if you wish to purchase two Grand Seats (Car 4), tickets go on sale at midnight, 40 days prior to your travel date. Tickets will no longer be available once all seats are booked.

Rest & Relax Seat (Car 1) and Scenic View Seat (Car 2) fares include only the limited express fee. Grand Seat and Grand Seat Plus (Car 4) includes the regular fare, limited express fee, Grand Seat tickets, meals, and more. For details, please see the "SCHEDULE/PRICE" page.

All seats are reserved. You can choose your seating preference when you purchase your ticket.

Service may be canceled or delayed depending on weather or other conditions. Please check the Nankai Electric Railway website and other channels for the latest information on services. Services may also be suspended if operations are significantly impacted by natural disasters, accidents, or infectious disease outbreaks. In such situations, we will refund the ticket price partially or in full.

Yes. Please fold up your stroller before boarding.

There are no nursing rooms on board.

Up to two pre-school children may travel with each adult or child ticket holder. Children who sit on an adult's lap can travel free of charge.

Our staff will provide assistance where possible, including support with boarding and disembarking. If you have any specific needs, please notify us in advance.

There is no dedicated waiting area.

Pets are not allowed on board. However, assistance dogs (guide dogs, service dogs, and hearing dogs) are permitted on board.

Yes, you may take photos inside and outside the train. Please be considerate and avoid inconveniencing fellow passengers. Please do not use flash photography, tripods, or selfie sticks, and avoid blocking the aisles while taking photos.

Information for lost items:
https://www.nankai.co.jp/en/community/natts/lost/

Inquiries regarding electronic tickets and reservation status:
Linktivity Inc. email inquiry : helpcenter@linktivity.co.jp

All seats on GRAN TENKU are reserved. There are no non-reserved seats.

Yes, you can choose your own seat. Please select your preferred seat from the list of available seats when purchasing your ticket.

No, it is not possible to book the train for a private charter.

You may be seated with other passengers if you reserve a Rest & Relax Seat (Car 1) or Scenic View Seat (Car 2), depending on the number of people and crowd levels.

A wheelchair space is available in Rest & Relax Seat (Car 1). Please speak to a station attendant when boarding the train. Please note that there may be restrictions on wheelchair size and dimensions, so we recommend contacting us in advance.

Rest & Relax Seat (Car 1) is equipped with priority seating for wheelchair users. We ask other guests to be considerate. However, if all other seats are occupied, other guests may also use the priority seating for wheelchair users.

Passengers using wheelchairs should speak to a station attendant before boarding.

Please use the overhead luggage racks (in Car 1) and the space around your seat. Luggage space is available, but it is limited. Please take care of your own belongings.

Each seat in Rest & Relax Seat (Car 1) is equipped with one power outlet. Each table in Scenic View Seat (Car 2) is equipped with two power outlets. You can use these outlets to charge mobile phones and other devices. Please bring your own cables.

Yes, you can bring food and drinks on board when traveling in Rest & Relax Seat (Car 1) and Scenic View Seat (Car 2).

You can purchase tickets from GRAN TENKU's official booking site.

If seats are available in Rest & Relax Seat (Car 1) or Scenic View Seat (Car 2), you can purchase limited express tickets on board. Please note, however, that you will be charged an additional fee of 300 yen per ticket if you purchase tickets on board. You can also make same-day reservations at Namba Station's 2F Service Center, Gokurakubashi Station, and Koyasan Station. After you have completed the reservation process, please pay the limited express surcharge on board the train. If you make a reservation in advance, there are no additional charges for purchases made on board the train.

Tickets can be purchased from midnight, 30 days before your travel date (including the day of travel), until three minutes before the specific train departs from the station.

Yes, you can travel solo.

Depending on availability, we may not be able to accommodate your request. We recommend purchasing tickets well in advance.

Credit card is the only accepted method of payment on the GRAN TENKU designated website.

Rest & Relax Seat (Car 1) and Scenic View Seat (Car 2) include the limited express ticket only. You must purchase a separate train ticket to your destination.

Please contact Linktivity Inc. by email. Email: helpcenter@linktivity.co.jp

Please contact Linktivity Inc. by email. Email: helpcenter@linktivity.co.jp

Yes, you can print out a receipt from My Page. [Click here for My Page]

If you wish to change your travel date, train, or seat, you can change that yourself up to two times via the e-ticket information on My Page, as long as there are available seats on the train you wish to change to. However, since the plan cannot be changed, if you wish to change from Car 1 to Car 2, or from Car 1 or 2 to Car 4, you will need to cancel your current ticket and purchase a new one. Please note that cancellations may incur a fee (Cancellations are free until 23:59 on the day of purchase). [Click here for My Page]

You cannot change the number of people after purchasing your ticket.
If you wish to add people to your reservation, please purchase additional tickets separately.
If you need to reduce the number of passengers, please cancel your existing booking and make a new reservation.
Please note that cancellations may incur a fee (Cancellations are free until 23:59 on the day of purchase). [Click here for My Page]

You can cancel your reservation from My Page. [Click here for My Page]

Cancellation fees are detailed below.
(1) Until 23:59 on the day of purchase: Free
(2) Up to three minutes before the train departs: 30% of the fare
(3) All other situations: Non-refundable

Refunds for cancellations will be handled in accordance with the terms and conditions of the payment service provider.

You can get on and off at stations where the train stops. However, limited express tickets are not available for travel between Namba, Shin’Imamiya, and Tengachaya stations. For details, please see the “SCHEDULE/PRICE” page.

Grand Seat and Grand Seat Plus (Car 4) is an exclusive space designed for passengers to create special moments with loved ones, so entry is restricted to ticketed passengers only. We kindly ask that passengers in Rest & Relax Seat (Car 1) and Scenic View Seat (Car 2) refrain from visiting or taking photos in Car 4. Thank you for your understanding.

All seats on GRAN TENKU are reserved. There are no non-reserved seats.

Yes, you can choose your own seat. Please select your preferred seat from the list of available seats when purchasing your ticket.

No, it is not possible to book the train for a private charter.

Seats in Grand Seat (Car 4) are sofa-style, so you will not be seated with other passengers.

Grand Seat and Grand Seat Plus (Car 4) does not have a designated wheelchair space and cannot accommodate wheelchair users.

We do not have a designated space for large luggage or other items. Luggage may be placed in available spaces on board, but please note that space is limited. Please take care of your own belongings.

Each table in Grand Seat and Grand Seat Plus (Car 4) is equipped with two power outlets. You can use these outlets to charge mobile phones and other devices. Please bring your own cables.

Please see the "FOOD" page for more details.

Passengers are requested to refrain from bringing outside food or beverages into Grand Seat and Grand Seat Plus (Car 4). We invite you to relax and enjoy the menu especially prepared for your journey on board GRAN TENKU.

We are unable to offer personalized dietary accommodations, including the removal of allergens from dishes. While outside food and drinks are generally not permitted on board, passengers who need to bring their own items due to allergies or other dietary requirements are kindly asked to notify the attendant staff on the day of travel.

We do not have specialized menus and are unfortunately unable to cater to such requests. All passengers are served the same meals.

Due to food safety management requirements, we ask that passengers refrain from taking food served on board away with them.

No, we do not offer a children’s menu. The menu is the same for all passengers.

You can purchase tickets from GRAN TENKU's official booking site.

Passengers traveling in Grand Seat and Grand Seat Plus (Car 4) must purchase tickets in advance. You can purchase tickets from GRAN TENKU's official booking site. Tickets cannot be purchased on board the train or reserved at the station.

(1) You can purchase the food and complimentary drinks plan from midnight, 30 days before your travel date (including the day of travel), until 23:59, four days before departure. Please note that for two Grand Seat bookings, tickets go on sale from midnight, 40 days before your travel date.
(2) You can purchase the one complimentary drink plan from midnight, 30 days before your travel date (including the day of travel), until 23:59, the day before departure. Please note that when booking two seats, tickets go on sale from midnight, 40 days before your travel date.

Grand Seat and Grand Seat Plus are sofa-style seating for four people and are available for groups of two or more.

Grand Seat and Grand Seat Plus are sofa-style seating for four people and are available for groups of two or more. For example, if you are traveling as a group of five, please book one seat for two passengers and one seat for three passengers (two seats in total).

Depending on availability, we may not be able to accommodate your request. We recommend purchasing tickets well in advance.

We offer a plan that includes one complimentary drink.

Tickets are valid for the day of travel only.

Yes, you can board at a different station. However, food and other services are offered on board, so we recommend boarding at Namba Station, Shin’Imamiya Station, or Tengachaya Station.

Credit card is the only accepted method of payment on the GRAN TENKU designated website.

A QR ticket will be issued after you complete your purchase.

Please contact Linktivity Inc. by email. Email: helpcenter@linktivity.co.jp

Please contact Linktivity Inc. by email. Email: helpcenter@linktivity.co.jp

Yes, you can print out a receipt from My Page. [Click here for My Page]

You cannot change the boarding date, plan, or number of passengers for Grand Seat or Grand Seat Plus (Car 4). Please cancel your existing booking and purchase a new ticket. Please note that cancellation fees may apply.

You can cancel your reservation from My Page.[Click here for My Page]

Cancellation fees are detailed below.
(1) 10 to 8 days before the travel date: 20% of the ticket price
(2) 7 to 2 days before the travel date: 30% of the ticket price
(3) Day before the travel date: 40% of the ticket price
(4) Up until the train departs: 50% of the ticket price
(5) After the train has departed or no-show without prior notice: Non-refundable

Refunds for cancellations will be handled in accordance with the terms and conditions of the payment service provider.